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tylerkonesky
Level 2

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

.

114 Replies
EbonyL122824
Intuit Alumni

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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tylerkonesky
Level 2

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

I have tried multiple browsers, I have cleared my cache and cookies on ALL of them. I have tried in google incognito. I have tried using my mobile browser. I have tried using your mobile app. 

 

NOTHING WORKS! Clearly there is an issue on your end and "clearing the cache and cookies" IS NOT THE ANSWER!

MichelleLO
Employee TurboTax Specialist

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Please reach out to Customer Support via the Contact Us link below to assist you with troubleshooting the issues you are experiencing:

https://support.turbotax.intuit.com/contact/

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tylerkonesky
Level 2

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

I spoke with "Customer Support" last week... they said they know this is an issue, but they don't know what the issue is. They said to just "keep trying". It's now been two weeks of me trying. Why. Does. Your. Website. Not. WORK?

dscroggin
Level 1

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

I have tried multiple browsers and also clearing my cookies and cache. Still no success access my online Turbo Tax account. Now what?

5280Barbie
New Member

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Having this issue. Was this ever resolved last year? Continuing issue or an issue again??

tylerkonesky
Level 2

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Turbo Tax did nothing to "resolve" the issue... however, for me, the issue was only when I was trying to use the online version of turbotax. When I downloaded the desktop version, everything worked fine.

hermitfour
New Member

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Works on my phone.  Pretty sure it has something to do with browser update or security setting but don't want to take 8 hours to figure out.  

arip
Level 3

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Looks like the system is down again. Ive tried a few devices and cannot get in to edit anything. 

JeanneLO
Intuit Alumni

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Please see this TurboTax FAQ for information on why you may have an issue connecting with TurboTax.

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arip
Level 3

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

@JeanneLO that doesn't address this issue. 

DanielV01
Expert Alumni

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

Please see the following TurboTax FAQ's below for assistance with connection issues:

 

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arip
Level 3

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

@DanielV01 that doesn't address or save this problem

DanielV01
Expert Alumni

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

@arip  You may need to contact customer support, as we cannot access your account in this public forum.  Please see this Help Article:  What is the TurboTax phone number

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