Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.

tylerkonesky · ‎January 20, 2020

.

EbonyL122824 · ‎January 20, 2020

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

tylerkonesky · ‎January 21, 2020

I have tried multiple browsers, I have cleared my cache and cookies on ALL of them. I have tried in google incognito. I have tried using my mobile browser. I have tried using your mobile app.

NOTHING WORKS! Clearly there is an issue on your end and "clearing the cache and cookies" IS NOT THE ANSWER!

MichelleLO · ‎January 22, 2020

Please reach out to Customer Support via the Contact Us link below to assist you with troubleshooting the issues you are experiencing:

https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

tylerkonesky · ‎January 29, 2020

I spoke with "Customer Support" last week... they said they know this is an issue, but they don't know what the issue is. They said to just "keep trying". It's now been two weeks of me trying. Why. Does. Your. Website. Not. WORK?

dscroggin · ‎February 21, 2020

I have tried multiple browsers and also clearing my cookies and cache. Still no success access my online Turbo Tax account. Now what?

5280Barbie · ‎January 3, 2021

Having this issue. Was this ever resolved last year? Continuing issue or an issue again??

tylerkonesky · ‎January 3, 2021

Turbo Tax did nothing to "resolve" the issue... however, for me, the issue was only when I was trying to use the online version of turbotax. When I downloaded the desktop version, everything worked fine.

hermitfour · ‎January 7, 2021

Works on my phone. Pretty sure it has something to do with browser update or security setting but don't want to take 8 hours to figure out.

arip · ‎January 14, 2021

Looks like the system is down again. Ive tried a few devices and cannot get in to edit anything.

JeanneLO · ‎January 17, 2021

Please see this TurboTax FAQ for information on why you may have an issue connecting with TurboTax.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

arip · ‎January 17, 2021

@JeanneLO that doesn't address this issue.

DanielV01 · ‎January 17, 2021

Please see the following TurboTax FAQ's below for assistance with connection issues:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

arip · ‎January 17, 2021

@DanielV01 that doesn't address or save this problem

DanielV01 · ‎January 17, 2021

@arip You may need to contact customer support, as we cannot access your account in this public forum. Please see this Help Article: What is the TurboTax phone number

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Oops! It appears there was a drop in our connection." comes up anytime I try to do anything on TurboTax. I have used multiple browsers, devices, and internet connections.