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If you bought a TurboTax CD at Costco and don't have a CD/DVD drive, there may be a piece of paper inside the box that tells you how to phone to get a download. If not, here's how to contact TurboTax by phone to request a download.
Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
If you need additional help, please start a new question thread at the link below. But only Customer Support can provide you the download.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>
Also see this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2590568-i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive">h...>
Since you may need to install other software in the future, you could purchase an external CD/DVD-ROM device, if you wish, which costs maybe $20-25, or you can contact TurboTax Support to request a download.
TurboTax Support is closed until Wed., December 27 due to Christmas holidays.
How do I contact TurboTax?
Yes, many are disappointed when they purchase a CD (when they don't have a CD drive) expecting a download code to be in the box like other programs these days. One year TT will get up to speed and provide the code.
This FAQ explains how to handle a situation where you bought a CD, but don't have a CD drive on your computer: https://ttlc.intuit.com/questions/2590568Another quicker method is to use another computer to copy the *.exe installation file from the CD Rom to a flash/thumb/usb drive, then insert that drive into the first computer and install from the flash/thumb/usb drive. Do not try to run the install file from the removable medium.
See this FAQ if copying files from the CD to place on a hard drive before installing:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1900681-install-turbotax-from-your-hard-drive-windows">https://ttl...>
I personally would ask TurboTax Support for the download file. Then it will be in your account for at least 3 years. If you ever have to reinstall the program, it will be handy to download and install without going through all the effort to install again from the CD, and it will always be the latest release. The CD will always be Release 1, while the download file is currently Release 9.
Please see these Turbo Tax FAQs for further assistance.
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