automated help says download on way for paid version.no response so far.

TRYING TO CONTACT LIVE PERSON THURSDAY 1/17/19 4PM ON NO LUCK.WHY DO THEY SAY YOU CAN CALL TILL 9 PM PST IF NOT TRUE?

IS THE REST OF THE PRODUCT THIS BAD?SEVERAL LINKS ABOUT CONTACT INTUIT TO DOWNLOAD SOFTWARE.EVERYONE GOES TO UNRELATED INFO. LIKE BUY A CD.BUT TURBOTAX STATES O...