My taxes have been rejected saying the AGI doesnt match. but the AGI im entering is the same number i received from the IRS transcript...HELP!!!!

[CatinaT1]

Check these items as well to ensure you have the correct number.  If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

[ashleynicoleturner18]

I am having the same problem!! It's so frustrating! I tried again for the third time by putting 0. We will see what happens! 

[Kingbo1000]

Nope. Ended up going to Jackson Hewitt today... we’ll see what happens 

[VolvoGirl]

Did your spouse die in 2019?  That has been a problem.

Please let us know if it went though somewhere else.  Or if it rejects there too.

[dianalarose]

Entered EXACTLY the same info into FreeTaxUSA, and my return was accepted within two hours.

[Ceethompson]

I’m having the same problem I keep filling it out and keep getting emails that I have been rejected

IS ANYONE ELSE HAVING THIS PROBLEM? Can u give me a few suggestions that may work?

[ashleynicoleturner18]

I am having the same problem. I read that if you put 0 it should work. Apparently it's  very common this year for a lot of people. I am crossing my fingers that it works for the third time. 

[CatinaT1]

The IRS uses your prior year AGI to combat fraud. 

You can find your 2018 Adjusted Gross Income (AGI) by:

• Looking at line 7 on page 2 of your 2018 Form 1040; or
• You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript 

Check these items as well to ensure you have the correct number.  If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

[Qutia1996]

My tax return was accepted I recieved my state but they are saying my agi is wrong and how when turbo doesnt allow the wrong return why did yall change my agi to 10,082 when I put 22,018 turbo if yall dont start responding or explaining then I'm going to file a complaint of fraud 

[dianalarose]

They are not responding because therre is a bug in TurboTax, and they don't want to admit it. Apparently, HRBlock has a similar bug. Use a tax program that doesn't have the problem. I filed the same return with FreeTaxUSA and it was accepted that day. Presumably there are other tax programs that would also work. (No, I dom'twork for FreeTaxUSA; I'd never even heard of them before last week.)

[JoanGerhart]

This amount I entered is AIG amount on my Federal 1040 Line 7 2018 form.

[CassLO]

@JoanGerhart  There are a few possible reasons why you’re AGI is being rejected. Please see the TurboTax for more information:

What if I entered the correct AGI and I’m still getting an e-file reject?

[Kmic]

My spouse died during 2019. Filing joint married status. I prefer to NOT paper file. 

I’m going to another tax free file to see if it’s still rejected 
BTW my AGI is correct. Still rejected by IRS. 

BUG be damned. 

[CatinaT1]

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

[Kingbo1000]

Something is wrong within your tax return. I went to Jackson Hewit office. And once i found out what was wrong i went back to to turbo tax online corrected the problem and it worked.