TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Getting error 70001 "TurboTax is already running under another account. Switch users and run ..." ???? No one to call for help anymore!!!!

Forum|Forum|7 years ago
June 3, 2019
17 replies
0 views

I did look at the iPad app for TurboTax and then decided I prefer the one I have always used ... the CD version.

How do I "cancel or delete" the online free version so I can use my purchased version?

How come there is NO technical support anymore to call??

TurboTax Deluxe Windows

jcrreid

Level 2

Should I just give up and buy H&R Block's program? Sad that I have used TurboTax for 25 years ... and now no technical support to fix this problem. Spend 6 hours trying. HELP!!!

Bees

Level 7

They do not have support on weekends outside of the main tax season. If you look now on a Monday you should be able to get a number for the support line.

It is getting harder to use the online version IMHO, they have to prevent people from using their program and not paying. If they would get payment up front it would solve that problem and they could provide a much more usable system.

Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.

jcrreid

Level 2

Still no assistance from TuboTax technical assistance to fix my problem. This level of support for such an important program and large company is totally unacceptable... if I don’t hear back from Turbo Tax today... I will move on to H&R Block and our long standing relationship will be over. Help!!!!

rrllc2004Author

Level 2

TurboTax technical support WORTHLESS and NONEXISTENT ... BUYER BEWARE!!! Moved on without you. Good bye TurboTax.

xmasbaby0

Level 15

Two different usernames are posting to this thread, so it is confusing. The desktop software can only be downloaded/installed to a full PC or Mac--not to a mobile device of any sort. If you are trying to use an iPad to prepare your tax return, then you can only use online TurboTax.

You do not have to cancel or delete your online account in order to use the desktop software. If you want to clear out any information you did enter you can do that.

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

Just do not get confused between online TurboTax and desktop software. We see users who download the desktop software but then they get confused and "log on" to online and wonder why they are being charged for using it. if you use desktop software, you do not "log on" with a user ID. You just open up the program from your own computer and start your return by going to File and New Tax Return. It is also imperative when using desktop software to SAVE your work. Desktop does not autosave.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Level 15

Moderators gave us this link:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901436-error-code-70001-when-using-turbotax-desktop">https://ttlc.intuit.com/questions/1901436-error-code-70001-when-using-turbotax-desktop</a>

Summertree

Level 2

This link must be old -- it doesn't connect to anything

hdavidjohnson

Level 2

how do i correct error 70001

CassLO

Level 11

Please see the TurboTax FAQ below for assistance with Error Code 70001:

Error Code 70001 when using TurboTax Desktop

For further assistance, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

anyoneelse

Level 4

Some of the Causes of the Error 70001

Registry errors generally happen when new programs are installed over the old ones – that need to be uninstalled before installing the new ones.
Another cause of these error messages can come due to the incompatible programs running at the same time.

Troubleshooting Methods to Fix TurboTax Error 70001

Method 1: Uninstall the Programs

First, open the Task Manager by entering ctrl-Alt-Del at the same time.
Next click on the Task Manager tab. This will let you see the list of programs currently running in your system.
Go to the Details tab, you will see the list of programs running. Now, stop the programs one by one.
Once you get identified which program is causing the error, follow the next step.
Now, uninstall the program causing error message by going into the control panel and uninstall it.

Method 2: Update Your Virus Protection Tool

Virus infection causing the runtime error on your system must be eliminated immediately.
Make sure, you update your virus program and scan your computer right away.

Method 3: Re-install Runtime Libraries

Uninstall the MS Visual C++ package by going to Programs and Features.
Click Uninstall on the top list, and when it is over, restart your system.
Now, download the latest redistributable package from Microsoft and install it.

After following the above methods, your issue with the error code will be resolved.

https://ttlc.intuit.com/community/taxes/discussion/software-problem-upon-start-up-i-try-to-open-and-get-message-turbo-tax-is-already-runningunder/00/1141732

RobCartyEsq

Level 2

The fixes prescribed on the Intuit web page (quoted by several people above) were worthless for me (and apparently many other folks as well). I had already spent hours doing my return; but when I went to file it the next morning, I got a 70001 error and was basically stuck. After two calls with tech support, I was no better off. The ONLY thing that enabled me to get my return filed was installing TurboTax on another machine and copying my tax file over to that machine. That machine doesn't belong to me, so it's a temporary band-aid because I have to delete it from that machine and I still can't use it on my machine. This is something tech support never bothered to suggest; maybe it will work for you. Next year, I'm switching to another software package after decades of using TurboTax. This is insane.

LeonardS

Level 14

Your post has been forwarded to product support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

sptichenor

Level 2

I got the 70001 error message in april 2020. I followed the previous instructions by rebooting my PC. After 2 attempts, it worked and I was able to get to my returns.

Both TT business and TT home and business then went straight to updates. They both updated correctly and I was able to continue my returns.

Don't give up hope, I think you will be able to get it to work, it only took 20 minutes to get back up and running.

BigLouGee

Level 3

I tried many (but not all) of the solutions mentioned here to no avail. What worked for me was to open Task Manager, find the listed TT program, highlight it and press "end task" to close it. I had to do that 3 times after restarting my laptop.

Every year I have had this problem. Sometimes I get the 70001 error several times a day. I like to work this years taxes with last year's program open. Saves me time on data input for example. That (sometimes?) gives me the 70001 error.

This problem is so (expletive deleted) frustrating! Like others I waste hours. Some pick up and go with H&R Block or equal. I love TT so I am going to stick it out. However, "This is no way to run an airline"!

Likewise with TT I was a loyal Continental customer. I really did not want to switch to Southwest Airlines!

Greetings;

Big Lou

gjmartin

Level 2

Actually, there IS a customer support line. It's just very hard to find the phone number.

Once I found the number, the queue was 40 minutes long; they called me back in 40 minutes.

The fix is to uninstall the software then reinstall it. Takes a while and you have to restart your machine but it fixed it. I was very relieved to find that all of my data was still there (NOTE: SAVE your data periodically while working on your return.)

RobCartyEsq

Level 2

Uninstalling and reinstalling the software was fruitless for me and many others. Intuit was utterly incapable of fixing the issue. Oh well, H&R Block it is.

Angelica10

Level 2

I have the same problem, anyone knows what to do? There is no help from Turbo tax.

Critter-3

Level 15

@Angelica10

Which "same problem"? You have posted to an old thread that has many different issues on it.

Angelica10

Level 2

error 70001

sandji

Level 2

I am getting this error, how do I close my desktop version of TurboTax?

HeatherPLO

Level 14

@sandji

Please see the Help Article here for more assistance with Error Code 70001.

The troubleshooting steps should help you resolve this issue. If not, please respond here in the thread.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

sandji

Level 2

Another user suggested that I might have a new Windows update. I did, so I installed that update and the TurboTax error cleared. TurboTax is running correctly now.

Thank you!