Two different usernames are posting to this thread, so it is confusing. The desktop software can only be downloaded/installed to a full PC or Mac--not to a mobile device of any sort. If you are trying to use an iPad to prepare your tax return, then you can only use online TurboTax.
You do not have to cancel or delete your online account in order to use the desktop software. If you want to clear out any information you did enter you can do that.
https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over
Just do not get confused between online TurboTax and desktop software. We see users who download the desktop software but then they get confused and "log on" to online and wonder why they are being charged for using it. if you use desktop software, you do not "log on" with a user ID. You just open up the program from your own computer and start your return by going to File and New Tax Return. It is also imperative when using desktop software to SAVE your work. Desktop does not autosave.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
