I cannot access my account due to forgot password. Website doesn't accept code to reset password

[pbaldt]

I signed in with my phone number.  Hit forgot password. Had code called to my phone.  Submitted code.  Then website went to login and would not let me reset password.  I then repeated process ith second code.  Still can't reset password or sign in

[---2]

me too! help

[darmackey69]

I am also having the same issue!  Had to set up a new account and now I can't e-file.  Please help!!!

[KatrinaLO]

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

[KatrinaLO]

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

[Laloc23]

When I got my income tax it was put on the card now that I got my stimulus I haven't received it I was wondering what's going on is it going on the same card that I got my income tax check or something different y'all have that information but I don't understand why I didn't get my money

[Deborah1963]

Can the shareholders just fire all the Directors of Turbo tax and start again? They are so incredibly backwards that I just want to scream. I have the same issue, and so I can't access any information despite multiple times of entering the verification code. They are just stupid on their technology. 

[MichelleLO]

@Deborah1963  Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

[Fernando11]

To I for got my password 

[ChondelLO]

For steps on how to recover your password please click the link below.

Forgot your TurboTax Online User ID or password?

[wes5224]

I cannot find icon that helps if I  forgot password or change password. do i need to find a different program or can you help me

[MichelleLO]

Please see the below instructions to change your password. These are also contained in the Help Article ChondelLO posted above:

1. To recover your user ID or password:

2. Go to the account recovery page.
3. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
4. Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.

@wes5224