I cannot access my account due to forgot password. Website doesn't accept code to reset password

Forum|Forum|7 years ago
June 8, 2019
8 replies
0 views

I signed in with my phone number. Hit forgot password. Had code called to my phone. Submitted code. Then website went to login and would not let me reset password. I then repeated process ith second code. Still can't reset password or sign in

TurboTax Free Edition Online

---2

Level 2

me too! help

KatrinaLO

Level 14

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

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darmackey69

Level 2

I am also having the same issue! Had to set up a new account and now I can't e-file. Please help!!!

KatrinaLO

Level 14

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Laloc23

Level 2

When I got my income tax it was put on the card now that I got my stimulus I haven't received it I was wondering what's going on is it going on the same card that I got my income tax check or something different y'all have that information but I don't understand why I didn't get my money

Deborah1963

Level 2

Can the shareholders just fire all the Directors of Turbo tax and start again? They are so incredibly backwards that I just want to scream. I have the same issue, and so I can't access any information despite multiple times of entering the verification code. They are just stupid on their technology.

MichelleLO

Level 15

@Deborah1963 Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

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Fernando11

Level 2

To I for got my password

ChondelLO

Level 12

For steps on how to recover your password please click the link below.

Forgot your TurboTax Online User ID or password?

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wes5224

Level 2

I cannot find icon that helps if I forgot password or change password. do i need to find a different program or can you help me

MichelleLO

Level 15

Please see the below instructions to change your password. These are also contained in the Help Article ChondelLO posted above:

To recover your user ID or password:
Go to the account recovery page.
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.