Level 2

Question

live chat

Forum|Forum|5 years ago
May 15, 2021
13 replies
44 views

No text available

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xmasbaby0

Level 15

What are you trying to do? And are you using one of the Live online software versions---or CD/download? "Chatting" is only featured as part of the online Live software.

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746#M3984

You can also post questions here in the user forum.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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bethellen04

Level 2

I only need to file and pay. . . I already paid for your service. . . how do I get my taxes back and pay them? This is not a user friendly site and I'm very frustrated. I would like a live chat so I can get this done, thanks

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HollyP

Employee Tax Expert

@bethellen04 Follow the instructions here: How do I get TurboTax Live? for a live chat.

Or, pick your product in this article, What is the TurboTax phone number?, for the phone number.

*Please expect high call volume during due to the filing deadline.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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Ajo508

Level 2

I need to speak with a representative. Because I was charged, but didn't complete my taxes with you guys. I need a refund

DoninGA

Level 15

@Ajo508 wrote:

I need to speak with a representative. Because I was charged, but didn't complete my taxes with you guys. I need a refund

You will need to contact TurboTax support. Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Swift201819

Level 2

I entered info wrong during 2020 filing by accident put 96$ instead of 896$ can you fix please

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xmasbaby0

Level 15

@Swift201819 No. No one has access to your tax return or to your account. No one can fix your mistake(s) for you. If you already e-filed the return with incorrect information then you have to wait for the IRS to fully process your return and then YOU have to prepare and file an amended return to fix your mistake.

Did you e-file? Was the return accepted?

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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eharriscarter

Level 2

Hello

DoninGA

Level 15

@eharriscarter wrote:

Hello

Do you have a question?

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xmasbaby0

Level 15

@DoninGA

User @eharriscarter posted to another thread.

https://ttlc.intuit.com/community/taxes/discussion/re-i-want-to-talk-to-a-human/01/2349201#M839286

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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mrpsantos

Level 2

I am trying to pull up my 2018 returns. It shows that I have a different login name. In which they want to verify that a account with my old number. How can I change my number so they can verify my old account'

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Anonymous

Talk to person

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xmasbaby0

Level 15

@3295796 Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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DRob1101

Level 2

i filed my taxes with you guys and yall **bleep**ed up my taxes you guys didnt even call me to let me know it was a adjusted amount

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DRob1101

Level 2

i need to speak to someone

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xmasbaby0

Level 15

@DRob1101

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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xmasbaby0

Level 15

@DRob1101 We do not know what you mean by an adjusted amount. If the IRS changed your refund only the IRS can tell you why. TurboTax does not get any information at all from the IRS after you file your tax return, so no one at TurboTax knows what was changed or adjusted.

However, many people made mistakes with the recovery rebate credit so that is one possibility. The IRS caught lots of mistakes made by users and adjusted the recovery rebate credit that was on line 30 of Form 1040. Did the IRS send you a letter about the adjustment?

If you receive a reduced refund for any reason, a few weeks later you will receive a letter from the IRS explaining why they changed your refund.

TurboTax would not call you about it since TurboTax would not even know.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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URN8854

Level 2

I need help. My federal tax return was rejected. What do I need to do?

DoninGA

Level 15

@URN8854 wrote:

I need help. My federal tax return was rejected. What do I need to do?

What is the rejection code and rejection message you received on the TurboTax email for the rejected tax return?

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dragonlee77

Level 2

I bought two turbotax programs at Costco. I installed the first one and submitted tax return. However, I can't installed the second one with different license code on the same computer. Please help me.