Its Deductible

[pb26]

The 2022 ItsDeductible donation tracker is not working.  No categories to browse, no items found when entered? The  product has been paid for and installed for 2021 taxes yet the tracker not working.  Called and waited for rep and no answer provided.  IT help???????

[SundayInSalem]

Have you tried signing directly into ItsDeductible? When I clicked on the import link in Deductions & Credits in TurboTax Online, I received a message that ItsDeductible was not available.

When I signed in directly, I get a 2022 Donations screen with all the categories. 

Your ItsDeductible user name and password should match your TurboTax user name and sign on. Customers who have problems often have different user names and passwords for each product.

ItsDeductible

[pb26]

I have signed in directly and do see the screen shot you posted - HOWEVER - when you enter the charity and the date - then try to enter an item - the program fails to find any categories or manually entered search items.  No items can be entered into the list for valuation.  Summary is then $0.  Program is not working to enter items in the charity of choice. Prior 2 years summaries are available and drop down of previously used chariuties are available also.  Just unable to enter items.  Been using this program for many years now and never had these problems before.  Able to enter as of the 1st of January of the next year for real time tracking of donations. 

[SteamTrain]

@pb26   @SundayInSalem 

Correct...many others have noted that the 2022 "ITEMS" lists have not been activated in ItsDeductible yet.  It's just the start of 2022, so keep a list ready and try entering them next month, when we Hope it will be fixed by then..

OR

Call Customer Support and complain...if enough people get on their case to get it implemented (thru CS logs), it might light a fire under those responsible.

What is the TurboTax phone number? (intuit.com)

___________________________

@xmasbaby0    Any response thru moderators as to what's going on & when it may get fixed?

[Critter-3]

The FREE tool will be updated when it is updated ... no one will need the 2022 information from that program until Jan 2023 so I am sure it will be fixed by then.  

[pb26]

Some of us use this tool to provide lists of items to the donation sites when we make the donations all year long and NOT just at the end of the year for tax filing. It is not free and included in the price of the Turbo Tax product which did cost me over $70 this year and in many years before. I hope it is fixed soon as my charitable donations are waiting until I can provide the item lists with the donations.

[pb26]

ItsDeductible still not working to add items.  Fixing soon?????

[Critter-3]

Right now they are busy getting the 2021 program fully operational so the 2022 stuff is not at the front of the line right now.  

[BrandiLO1]

The ItsDeductible integration is currently being worked on, and we expect it to be functional this week @pb26.