Is this a glitch? In a 1099-B Worksheet, trying to enter Date of Acquisition, "Page Unresponsive", try to exit the page, "Aw... Snap, something went wrong". Anyone else?

[portaman03]

i agree with all the frustration in this thread. i payed for the online version, only to be met with glitches. then paid for the software version, which fixed the glitch, only for the software to get confused regarding my 1099-B's. both brokerages webull and m1 finance, use Apex company. turbotax software getting confused on my cost basis, and still asks me to "correct" several issues.  i filed for turbotax reimbursment yesterday, and will be working with a cpa instead.

[duanerisse]

Same issue here--also with 1099-B from E-trade.  Put in a Support Question, got a ticket number and a phone number to call.  The help phone number is a ridiculous automated attendant that doesn't give any options to talk to a human and can't seem to understand my questions.  At some point, after yelling multiple things like, "Customer Service" or "talk to to a human", I did get put through a call queue.  Signed up for an auto callback with 35 minute wait.  Call back came about on time--and the caller acted like he couldn't hear me, muttered something that sounded like an expletive, then hung up.  No other attempts to call me were made.

I expected the usual, "clear your browser cache" comments... but tried three different browsers on three different computers--all the same result.  
The expert comment about a glitch?  Well, fix it then.  Too many transactions... enter them by hand?  WTF.  Computers should be able to handle my 400 transactions.
FYI: if you DO wait long enough, the pages will load (took about 15 minutes.... then the timer starts again if you have multiple "issues".

[duanerisse]

Update to my previous post:

Although it appears you can wait a lengthy period of time for the unresponsive pages--and enter some missing data, it doesn't seem to take the data and you'll be right back where you started from.  I had three missing data to enter--took about an hour--but it still didn't allow me to continue or file.  

[luijay]

Same problem, terrible response. What can be done to file through turbotax? Should we leave you guys?

Thanks.

[Dhoulihan]

Here it is Sunday and going on day 6 of this exact issue. Page unresponsive when trying to work on my 1099b transaction. What a joke! 

[duanerisse]

I gave up with TurboTax online... went to the refund portal and entered a request.  I’ve always liked the TurboTax software, so I exported the .TAX file from online, bought the desktop program, and was able to open the file and preserve all my work!

Desktop app is far superior!   Will never use the online version again, and will tell that to everyone I know.

TurboTax Online: 1/5

TurboTax Desktop: 4/5 

[Braves1]

I am having the same exact issue. Finding no solution. No support from anyone. What a joke. They already billed me too.... terrible business 

[CarissaM]

If you have not been able to resolve the issue, please click here to contact customer support. 

[jennymriggs]

@CarissaM 

Are you kidding me? I clicked on the link and it took me back to Customer Service -- the same place I started over a week ago. They are not even aware of the glitch -- just blamed it on the browser or cache. Another so called "Expert" on here already admitted it's a glitch. You have many customers with the same problem. When is it going to be fixed, or when are you issuing refunds?

[duanerisse]

So the advice is to try the same tech support process that hasn't worked for me (or anyone else apparently)? 

I stopped spinning my wheels on this two days ago... the Desktop version does work perfectly.  Put in a refund request for the Online version (that just got denied, by the way).  And prompted yet another round with Support to process a refund.  The denial said something like, Satisfaction Guarantee doesn't apply to TurboTax Online--only the CD/Desktop versions.  But the simple matter is that the PRODUCT DOESN'T WORK, so they need to refund.  I guess if they deny it again, I'll have to try the stop credit card payment method, *sigh*.
Overall, this technical support is terrible.  There doesn't appear to be any logical method to get through the automated attendant--and when I got my long-awaited callback, I got hung up on, and had to try again.  There's no apparent escalation path for tricky/complex issues.  Each iteration takes you to the same auto-attendant that you have to try to figure out how to get through (HINT: Say, "Talk to a Specialist" seems to work), and you have to start the whole story over again; and all emails come from no-reply type addresses.

Right now they're just lucky that the desktop product seems good/reliable.

[duanerisse]

         **Say "Thanks" by clicking the thumb icon in a post

What do I click to say that was entirely useless?  Clearly from the text of my (and others') messages, we've been down that path with no resolution.

[jennymriggs]

@duanerisse After many hours of frustration, I finally reached a technician who walked me through a solution, including purchasing the PC Download version, downloading my existing tax return work from the online version, and then importing it to the PC Download version. It worked for me *well, except for the refund, which may take 2-3 months. Hope this helps you and others with this problem:

Here is the information we discussed during our call:

https://turbotax.intuit.com/personal-taxes/cd-download/    (Click here to buy cd version for 2020)

https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...

https://ttlc.intuit.com/community/accessing/help/how-do-i-open-my-tax-return-in-the-turbotax-softwar....

[ing-matthews2]

Same problem here. Just adding my own frustration to the pile. 😖

[LinaJ2020]

The issue has been submitted and is currently under investigation.  We are currently working to resolve this issue.  If you would like to receive an update for the progress, click on the following link to get notified:

Acquired date

The net gain or loss from you Form 1099-B will show on line 4 of Schedule 1 and line 7 of Form 1040.

[dynojoeb]

After multiple failed attempts I logged into turbotax on my MAC computer instead of Windows and I was finally able to get passed the program hanging up *it partially stalled but did let me finish.