So the advice is to try the same tech support process that hasn't worked for me (or anyone else apparently)?
I stopped spinning my wheels on this two days ago... the Desktop version does work perfectly. Put in a refund request for the Online version (that just got denied, by the way). And prompted yet another round with Support to process a refund. The denial said something like, Satisfaction Guarantee doesn't apply to TurboTax Online--only the CD/Desktop versions. But the simple matter is that the PRODUCT DOESN'T WORK, so they need to refund. I guess if they deny it again, I'll have to try the stop credit card payment method, *sigh*.
Overall, this technical support is terrible. There doesn't appear to be any logical method to get through the automated attendant--and when I got my long-awaited callback, I got hung up on, and had to try again. There's no apparent escalation path for tricky/complex issues. Each iteration takes you to the same auto-attendant that you have to try to figure out how to get through (HINT: Say, "Talk to a Specialist" seems to work), and you have to start the whole story over again; and all emails come from no-reply type addresses.
Right now they're just lucky that the desktop product seems good/reliable.
