I gave up with TurboTax online... went to the refund portal and entered a request. I’ve always liked the TurboTax software, so I exported the .TAX file from online, bought the desktop program, and was able to open the file and preserve all my work!
Desktop app is far superior! Will never use the online version again, and will tell that to everyone I know.
TurboTax Online: 1/5
TurboTax Desktop: 4/5
