How do I add the new code from the second disk I purchased so that I can complete 5 more tax returns for my family?
Sorry that won't work. You can't get more efiles that way. 5 efiles is an IRS limit. It's to prevent fraud and people filing fake returns. To do more you have to sign up as a ERO - Electronic Returns Originator and be an authorized E-file provider.
You can't. Your limit -----which is a limit from the IRS --- is five federal e-files. You cannot get five more by using another CD/download. If you have more than five they have to be printed, signed and mailed. Did you purchase the second download from TT? See if they will refund you----or take it back to whatever retailer you bought it from.
To call TurboTax customer support
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”