I purchased the download for federal and state and now it's asking me to pay for state dwnld

[eaguilera]

Hello, I bought the tax program for business that was supposed to include federal and one state. But now that I want to do the state it's telling me I need to download it and pay for it separately from the business program that I already paid for. Why is this happening? 

[VolvoGirl]

Did you buy the Turbo Tax Business program or the Home & Business personal version?

For Turbo Tax Business You have to buy the state Business program separately from inside the federal program.

[eaguilera]

I purchased the home and business tax year with state for mac. So why is it asking me to pay for a state download?  

[VolvoGirl]

I don't know.  Maybe it thinks you already downloaded a different state for free?  How much is it asking you to pay?  There is a $25 fee to efile each state return including the first one.  Call in for more help.

Contact Customer Service
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https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[eaguilera]

I called your support line and it did nothing to help this situation. The person I spoke with after having to deal with the automated system did not know how to help and instead provided me with a service code for some sort of credit or refund. I don't need a credit. I need for this thing to work and download the state software. I'm not trying to e-file. I need to fill out the forms for state and then I'll print them out and mail them as this is for a previous year. When I click on download the state, a screen pops up that is blank and it freezes the entire program so I don't know how much it will ask me to pay. I bought the download for home and business which is supposed to include a state program. Can someone help with this or not?

[HeatherPLO]

@eaguilera: 

To confirm, is this for a prior year's return?  What year software did you purchase?  Please comment here with additional details and someone can reach out further with more assistance.  

[eaguilera]

It is for previous year 2017. Thanks!

[JeanneLO]

You may need to perform a manual update to ensure the product is up to date from the latest version for 2017: What is a manual update?

If this does not resolve the issue you will need to have customer service send you a download of the state you are needing.

Please follow the instructions in this TurboTax FAQ to contact customer support:  What is the TurboTax phone number?

@eaguilera