I called your support line and it did nothing to help this situation. The person I spoke with after having to deal with the automated system did not know how to help and instead provided me with a service code for some sort of credit or refund. I don't need a credit. I need for this thing to work and download the state software. I'm not trying to e-file. I need to fill out the forms for state and then I'll print them out and mail them as this is for a previous year. When I click on download the state, a screen pops up that is blank and it freezes the entire program so I don't know how much it will ask me to pay. I bought the download for home and business which is supposed to include a state program. Can someone help with this or not?
