Get your taxes done using TurboTax

I don't know.  Maybe it thinks you already downloaded a different state for free?  How much is it asking you to pay?  There is a $25 fee to efile each state return including the first one.  Call in for more help.

 

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632