I don't know. Maybe it thinks you already downloaded a different state for free? How much is it asking you to pay? There is a $25 fee to efile each state return including the first one. Call in for more help.
Contact Customer Service
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What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
