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@Davejoseph Are you ok now? Here's a couple links
How to install the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
How to download Turbo Tax instead of using the CD
I purchased TurboTax Deluxe 2021 CD and installed it to my PC around the end of March 2022. After filling my tax return by mail, I un-installed the software from my PC to make room for my house remodeling. Recently I tried to re-install this software to restore the 2021 tax return I've previously filed, but several attempts of recovery of the existing tax files failed. That's why I'm writing to ask for your help.
Don't understand why you uninstalled Turbo Tax for house remodeling but that doesn't affect your tax return data file. You should still have the file ending on .tax2021.
When you go up to File-Open doesn't your return show up in the box?
Your tax return file ends in .tax2019, .tax2020, .tax2021 etc. Search your computer for it. Check the Recycle Bin or Trash. Check in One Drive, etc. it should be in your Documents then in the Turbo Tax folder. Check your backups. Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax2021 data file from within each one and checking the Recycle Bin in each one.
If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2021". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.
How to show the file extension in Windows
https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/
If you find your tax file. After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).
Then go to FILE -Open and find your return.
[license code removed]
@anne25 You just posted your license code for anyone on the internet who would like to steal it. This is NOT the place to enter that code!
This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.
@anne25 Why are you posting your License Code in this public forum? Try to edit your post and delete it. It can get stolen. The whole world can see it. We can't do anything with it here or activate your program. Only you can. Did you install Turbo Tax and are trying to activate it?
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
Here is my issue. I purchased my cd 2021 Home and Business Turbo Tax directly from Amazon and must have misplaced my license code and and password. My computer crash which of course had those items on it as an automatic login.
Is there any way in the world to retrieve that information. I have the original "jacket" from Amazon but it does not include any information that helps.
HELP!!
Bobby J
Did you buy the CD? Here's info on Amazon but it's for the download.
Amazon how to download and install your software order
https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E
One user said......
I was just having this same issue, but I just figured it out. So I thought I'd share in case you are still looking for an answer. Go to Your Account; then Digital Games and Software (under Digital Content and Devices section at the bottom middle); your TurboTax purchase should show there under Downloads and Codes; the license code will be the 16 digit code next ot "Activation Key". Hope this helps!
Darn it. I purchased the cd which was supposed to have the info on the package. At some point I guess I lost the attachment. I still have the original sleeve but no info on that. I thought I had dowloaded the software and then followed up with the CD. I think I am hosed.
Going back and looking at the package it appears as though, at one time, there had been a code on the bottom of the back page because there is an "opening"of sorts where the info probably was. I have moved out of the country and apparently it was lost in the move.
Any other ideas? I tried to get through to Intuit but couldn't find a way online to deal with it.
And THANKS so much for the reply.
I CAN NOT FIND A PLACE TO ENTER LICENSE CODE
I CHANGED MY PASSWORD ON THE SCREEN, THEN THE NEXT SCREENS ASK ME ?,S
IT IS LIKE THEY WANT ME TO SELECT FROM 3 CHOICES TO PURCHASE
I HAVE ALREADY PURCHED, JUST NEED TO ENTER LICENSE CODE AND DOWNLOAD SOFTWARE
HELP
@1eagle Why are you using the TurboTax online editions if you purchased the TurboTax software to install on a personal computer?
The license code is entered during the installation of the TurboTax software.
How to install the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
Where do I enter the activation code?
@BrianRKrueger wrote:
Where do I enter the activation code?
See this TurboTax support FAQ for entering the license code when installing the TurboTax CD/Download editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
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