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wkhaney54-yahoo-
New Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

 
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xmasbaby0
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

You are too late to start a new online return for 2019.  The last day you could have done that was on October  15.

 

Now the only way to use TurboTax to prepare your 2019 return is to use desktop software downloaded/installed to a full PC or Mac.  (not to a mobile device)..

 

If you have a computer that meets the system requirement for desktop software contact customer support for a download.

 

 

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

Mac

https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

Windows

https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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10 Replies
xmasbaby0
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

You are too late to start a new online return for 2019.  The last day you could have done that was on October  15.

 

Now the only way to use TurboTax to prepare your 2019 return is to use desktop software downloaded/installed to a full PC or Mac.  (not to a mobile device)..

 

If you have a computer that meets the system requirement for desktop software contact customer support for a download.

 

 

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

Mac

https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

Windows

https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

Meta1973
Returning Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

Does this mean I must purchase the software again? It was a free package at the time. 

DoninGA
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign


@Meta1973 wrote:

Does this mean I must purchase the software again? It was a free package at the time. 


If you paid for one of the 2019 TurboTax online editions contact TurboTax support and they can push a 2019 desktop installation file to your download account at no charge - https://support.turbotax.intuit.com/contact/

xmasbaby0
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

@Meta1973 

 

Not sure what "free" package you are referring to since we cannot see your account.  But if you were using Free Edition, yes, you now have to pay to use desktop software.  I do not understand "I purchased 2019......but it was a free package at the time."  What does that mean---if it was free you did not purchase anything.  The only way to file a "free" 2019 return now is to prepare the paper forms by hand.

 

If you want to use the paper forms:

 

 

The tax forms for 2019 include a Form 1040 and three possible extra “Schedules”:

 

https://www.irs.gov/pub/irs-pdf/i1040gi.pdf

https://www.irs.gov/pub/irs-pdf/f1040.pdf 

https://www.irs.gov/pub/irs-pdf/f1040s1.pdf

https://www.irs.gov/pub/irs-pdf/f1040s2.pdf 

https://www.irs.gov/pub/irs-pdf/f1040s3.pdf 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
xmasbaby0
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

If you want to use software:

 

Online preparation and e-filing for 2017, 2018 and 2019 is permanently closed.

To file a return for a prior tax year

If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

 

If you are getting a refund, there is not a penalty for filing past the deadline.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Meta1973
Returning Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

It was the free version. Does this mean I will now need to buy an upgraded version?

Meta1973
Returning Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

Also I had it started I just didn’t file

 

Meta1973
Returning Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

Thank you for clarifying! I understand.

DoninGA
Level 15

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign


@Meta1973 wrote:

Also I had it started I just didn’t file

 


You would need to purchase one of the 2019 desktop editions to install on your Windows or Mac personal computer to complete the 2019 tax return you started using the TurboTax online editions.

See this TurboTax support FAQ for completing a prior year tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

Meta1973
Returning Member

I purchased 2019 but cannot access it because when it ask if I would like to start 2019, it takes me back to purchase it again. I’ve spent way to long just trying to get started. I’ve sign

One last question, 

 

When I pay for the software, will it pick up where I left off? I have all my W-2 info uploaded into the forms I don't want to lose that!

 

Jeanetta

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