You are too late to start a new online return for 2019. The last day you could have done that was on October 15.
Now the only way to use TurboTax to prepare your 2019 return is to use desktop software downloaded/installed to a full PC or Mac. (not to a mobile device)..
If you have a computer that meets the system requirement for desktop software contact customer support for a download.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
Mac
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software
Windows
https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
