I need to talk to a turbo tax representative

[2019tx3s · Accepted solution]

No, I don't need to talk to a tax rep.

[fishlodg]

I need to get a copy of my 2015 tax filing and I'm can't get into my account?

[fishlodg]

I need to talk to a live person!

[xmasbaby0]

@fishlodg 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

[xmasbaby0]

https://ttlc.intuit.com/questions/3355524-when-does-access-to-my-prior-year-turbotax-online-returns-...

You can get a free transcript from the IRS:   

https://www.irs.gov/individuals/get-transcript

How do I get a copy of a return I filed using online TurboTax?

https://ttlc.intuit.com/questions/1900748

Or is the problem that you cannot find your account?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

[johncook122]

I purchased turbotax 2019 from Amazon. I formerly used a Windows platform and now am using a MAC for the first time. Since there is no CD drive, how do I load the software onto my laptop?

[VolvoGirl]

Yes that should be easy to do this year.

How to install 2019 if you don't have a CD drive

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[rodgerleys]

I cannot figure out how to access my 2018 return with the 2019 software.  2018 is stored in my computer.  I have never had this problem before, and I have been using Turbotax for over 10 yrs.  Please help!

[BrandiLO]

If you would like to transfer your 2018 return to 2019 software, please click here for easy to follow steps.

[Lilacgypsy]

Hello I cannot put my new printer in 

[Lilacgypsy]

hello

[Bobbijimmi1]

Speak to live rep.

[xmasbaby0]

@Bobbijimmi1

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

[Wee93]

I do not what to do.  It wants to delete my document.  We have spent hours inputting data. Help. Inner to talk to a person