I need to speak to an agent

[Anonymous_ · Accepted solution]

If you are using a paid version of TurboTax, contact Support via the link below.

What is the TurboTax phone number? (intuit.com)

[BSmythers-Watson]

I need to speak to an agent 

[Cynthiad66]

It's easy to get help with TurboTax Live. As you prepare your taxes, you can quickly connect with one of our credentialed tax experts using one-way video or phone. Make sure you're in a TurboTax Live product. If you are, you'll see TurboTax Live mentioned in the left menu.

Once you've confirmed you're using TurboTax Live:

1. Select the floating Live help button in the bottom right corner.
2. Select Let's talk.
3. Enter your question or topic area and Continue.
4. Select your preferred method for connecting with a tax expert.

The process is a little different if you're using the TurboTax mobile app. We've got instructions for how to connect with a tax expert on the app.

[mesquitebean]

Be aware that the Live products add considerable extra expense to your return preparation fees, which is OK if you do indeed want help with return preparation from a tax expert.    Many people end up in Live by mistake or without knowing about the additional fee.

As an example, regular Deluxe is currently discounted at $40 for Federal and $40 for state (normally $60 and $50), while Deluxe Live is currently discounted to $90 for Federal and $50 for state (normally $120 and $55).

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

If you just need help from regular Customer Support, see the answer with a contact link that DoninGA left higher up on this page.

[Nikki10]

There saying my card that I have with turbo taxes dont have a bank and I need to change something dont know what with turbo taxes to get my stimulus done so I can get it in 5 days 

[mesquitebean]

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@Nikki10 wrote:

There saying my card that I have with turbo taxes dont have a bank and I need to change something dont know what with turbo taxes to get my stimulus done so I can get it in 5 days 

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I'm a fellow user and do not work for TurboTax.   It's not clear what all your situation is.

Who are the "they" that are saying??   Is this your situation:  Did you get an email from TurboTax that has this subject: “CRITICAL STIMULUS UPDATE: Update Your Stimulus Payment Direct Deposit Information”

If you received that email, see if this FAQ is your situation, and how to update your info:

https://ttlc.intuit.com/community/internal-revenue-service/help/update-your-stimulus-payment-direct-...

Otherwise, if you need additional help you can either start your own new thread in this user community forum where someone might be familiar with your issue, or contact TurboTax Support.   

https://support.turbotax.intuit.com/contact

[sherrigirl]

Is this a joke , all I want to do is to talk to an agent

[JeanneLO]

@sherrigirl

For help with a TurboTax issue: 

Please follow the instructions in this TurboTax FAQ to contact Customer Support to obtain a contact number: https://ttlc.intuit.com/replies/3300041

For an issue with your Turbo Visa Debit Card: 

Call volume is high right now and agents are doing their best to provide quality service. You will need to call customer service. The correct number is listed on the Contact us page. 

[billmikle]

I received disability payment from The Hartford and I need to amend my return to include this

[JotikaT2]

Please see the link below for instructions on how to amend your tax return to include your disability payment.

Steps for amending a tax return

Please be aware, if you are trying to amend your return for the 2020 Income Tax return, you will not be able to do so yet.  The IRS is not accepting electronically filed tax returns until February 12, 2021.  

You will need to wait until your 2020 income tax return is transmitted and accepted by the IRS before you can amend your return. 

If your return is not accepted, you may not need to amend your tax return. You would simply be able to log back into TurboTax to add your disability payment and then proceed to file again.

[Ycmoneybaby36]

I need to file my taxes

[Cass0317]

@Ycmoneybaby36 If you have general questions, our TurboTax Customer Care can help. We do not have access to your return in the forum but we may be able to assist here also. You can reply here or start a new thread and we will be happy to try and assist you.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

• What is the TurboTax phone number?

If you need a tax expert, please see the link below on how to get TurboTax Live and speak with a expert:

What is TurboTax Live?

[i need to speak to an agent]

How do i file my 2019 taxes ?  i need the proper form?

[DoninGA]

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@i need to speak to an agent wrote:

How do i file my 2019 taxes ?  i need the proper form?

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To complete and file a 2019 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2019 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2019 tax return can only be printed and mailed, it cannot be e-filed.