Online preparation and e-filing for 2017, 2018 and 2019 is permanently closed.
To file a return for a prior tax year
If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)
You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.
Remember to prepare your state return as well—if you live in a state that has a state income tax.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.
If you are getting a refund, there is not a penalty for filing past the deadline. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.
I have purchased the online 2019 tax but need to complete my filing so I was told to download the software for 2019. I was also told that since I already paid to do the filing that I could notify customer support and they could help me so I do not need to repay. Please let me know.
This sounds like something that TurboTax customer service would be able to assist with. You can use the link provided below to reach out to an agent:
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How do I finish a prior-year return that I started in TurboTax Online?
If you paid for Online you can ask Customer Service for the Download Desktop program. You will need a full Windows or Mac to install it. Then you have to download the .tax2019 file from online to open in the Desktop program.
But after you get the Desktop program installed the first thing to do before you open your tax return .tax2019 file is to update the program and install any state programs you had. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Then you just OPEN your file, go up to FILE - OPEN. It should find your .tax2019 file or if it doesn't you can browse (using Find a Tax File) to where you saved it.