@Shannong
How do I finish a prior-year return that I started in TurboTax Online?
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
If you paid for Online you can ask Customer Service for the Download Desktop program. You will need a full Windows or Mac to install it. Then you have to download the .tax2019 file from online to open in the Desktop program.
But after you get the Desktop program installed the first thing to do before you open your tax return .tax2019 file is to update the program and install any state programs you had. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Then you just OPEN your file, go up to FILE - OPEN. It should find your .tax2019 file or if it doesn't you can browse (using Find a Tax File) to where you saved it.
