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I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

 
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I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

Are you an Advantage subscriber?  See this TurboTax support FAQ for determining if you are a subscriber - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...

If you do not wish to be an Advantage subscriber then see this TurboTax support FAQ on how to cancel and submit a refund request - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

Otherwise, contact TurboTax support for assistance with this issue.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.

View solution in original post

I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

@normf1 You are posting on a user to user discussion forum.  This is not a direct line to TT Support, and we do not have access to your account.

View solution in original post

3 Replies

I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

Are you an Advantage subscriber?  See this TurboTax support FAQ for determining if you are a subscriber - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...

If you do not wish to be an Advantage subscriber then see this TurboTax support FAQ on how to cancel and submit a refund request - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

Otherwise, contact TurboTax support for assistance with this issue.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.

I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

@normf1 You are posting on a user to user discussion forum.  This is not a direct line to TT Support, and we do not have access to your account.

I have been charged for turbo tax software for 2016 ad yet I have not order any of your software. What gives?

@normf1

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

 

The license code for your 2021 software should have 16 digits

 

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

 

 

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

 

 

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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