Are you an Advantage subscriber? See this TurboTax support FAQ for determining if you are a subscriber - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...
If you do not wish to be an Advantage subscriber then see this TurboTax support FAQ on how to cancel and submit a refund request - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription
Otherwise, contact TurboTax support for assistance with this issue.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
