Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install.

Forum|Forum|7 years ago
June 4, 2019
31 replies
0 views

No text available

TurboTax Deluxe Windows

Best answer by SteamTrain

Most of the folks with this problem have Windows 10-Pro. It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....). It is being worked on.

Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8. From one of the TTX employees:

..... Rt-click on the installation file "Under file properties, I changed the compatability mode to Windows 8. It installed right away, and seems to be working ok."

Then make sure you "Run as Administrator" to install

Show previous replies

mmuravin

Level 2

I still can't get Turbo Tax Deluxe 2017 to install. I am using Windows 10 Pro. I have changed compatibility mode to Windows 8 and still no success.

artpearce

Level 2

Same problem. I have Windows 10 Home edition. I am installing it now using Windows 8 compatibility mode and that appears to work. But why should I have to go through all this!! Please don’t let this happen again!

cshugenberg

Level 2

How do I get to Windows compatibility mode?

artpearce

Level 2

I got there by right clicking on the TurboTax setup file and then choosing to run in Windows 8. It worked.

artpearce

Level 2

As stated below: "Rt-click on the installation file ,Under file properties, I changed the comparability mode to Windows 8. It installed right away, and seems to be working ok."

cshugenberg

Level 2

Thanks so much, it did work.

wright4917

Level 2

I have windows 10 home. There isn't a compatibility tab when I right click on the turbo tax file.

wright4917

Level 2

Nor is it giving me the option to run as an administrator

candice2

Level 2

I have Windows 10 pro, tried running in Windows 8 capability mode, but that didn't work for me. I haven't been able to get any fixes so far to work. For me, it just saying preparing for installation and remains at 0% and eventually i get a message that says it failed to install, i receive error 1719. I receive a prompt to test and then get a message that my operating system doesn't meet min requirements that i need windows 7 or higher. But obviously I have 10

SteamTrainAnswer

Level 15

Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8. From one of the TTX employees:

..... Rt-click on the installation file "Under file properties, I changed the compatability mode to Windows 8. It installed right away, and seems to be working ok."

Then make sure you "Run as Administrator" to install

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*