I got charged for deluxe version even though I didn't need it.

[Sharibab]

Hi Chelsea, I totally get it!... People say they don't charge you till filed, but that's just B.S.!... I as you read was charged , and never even filled the forms out first! So... Go to h&r block.... their much better...AND you can get a hold of someone, you can't at Turbo Tax...Good luck to you!  Shari

[Waldohere24]

Same here. Now it's impossible to get a human to ask questions.  Will not use them next for this reason and I tell everyone I know to go elsewhere.

[DoninGA]

@Waldohere24  For any type of account issue you have to contact TurboTax support.  Use the key words Billing Issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Hutch44]

I had the same exact thing happened to me this year! I've been using TurboTax for a while and I have credit Karma so I went through that to go through TurboTax. I qualified to do it free because I only had a simple tax return with one W-2 single no dependents very basic, and as I got to the very end there was two charges of $39 each to file and at that point I just wanted to get my taxes done because I need money so I just went through with it because that was my only option. What it came down to was last year I used TurboTax filed unemployment and 1099, TurboTax apparently decided to just do my file under deluxe as it did last year because I needed to so therefore they charged me the same for this year automatically (what you think that they have this thing so accurate and it walks you through everything and knows exactly what you should and shouldn't do) it's just caught on that I didn't need deluxe especially after it approved me to be qualified for a simple one! I've been back and forth trying to get my money back beings it was 100% their fault not mine and they continue to send the same email back to me saying that it's not under their guaranteed policy fine print whatever just a bunch of BS so they don't have to pay for their wrongdoing! They want to 100% guarantee everything else but they don't want to 100% guarantee refunds for their own screw up which really has me pissed and I'm not going to use them anymore! If anyone has any information for me to go and move further with this situation could you please let me know because I'm not going to let it go! They're not just going to take almost $100 of mine after stating that it's a simple tax and qualified for free filing! I agree they lie and that's exactly what they did to me stick you at the very end!

[austinjheff]

Same thing happened to me and I was furious. You have the option of downgrading the product from the left side menu at the bottom (which you shouldn't have to click if you chose the free version). It's there and so incredibly deceiving and irritating that they upgrade you even if you don't need it or consent. 

[Suzybfly]

The same thing happened to me

[RD89]

They just did this to me too. I said no at least twice, and still got charged for it. I’m trying to get in contact for my money back. I never used it. 

[RobertB4444]

If you have been upgraded and didn't need it you can downgrade your TurboTax product.  Here is how.

@RD89 

[amandax]

I was charged for TurboTax Deluxe and two additional states, but I did not use or file anything through the Deluxe version. I did not intend to purchase this upgrade and was directed there by the program without clear indication that additional charges would apply. 

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?

[amandax]

• I sent an email and was told my refund was denied. I have sent multiple other emails and no further explanation. After having a conversation over the phone they told me I should be able to receive a refund, but the email team and the refund form is not helpful at all. Please contact me back as soon as possible.

[Amystowe]

• Why did I get charged $129

[SharonD007]

Refer to the TurboTax article What's the TurboTax phone number? to contact TurboTax about your issue.