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I got charged for deluxe version even though I didn't need it.

Hello,

 

I had a very basic return this year and the automated system (the same one which fails to inform you that you can only file your state taxes if you pay TurboTax AFTER finishing your state return) upgraded me to deluxe without my consent or knowledge. When it was time to check out, I had no other option to select. 

 

If you advertise as free, there should be a way to use your product for free. Throw in all the predatory charges and hidden subscriptions (credit karma) you want, but don't falsely advertise a product that is impossible to qualify for. 

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18 Replies
LGIB
New Member

I got charged for deluxe version even though I didn't need it.

This reads exactly like my own experience! Turbo Tax misrepresented itself this year and really got away with highway robbery.

KJBD
New Member

I got charged for deluxe version even though I didn't need it.

That happened to me as well. I would like a refund.

MichelleLO
Intuit Alumni

I got charged for deluxe version even though I didn't need it.

Please reach out to TurboTax Customer Support to have someone review the fees with you.

What is the TurboTax phone number?

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jeh0515
New Member

I got charged for deluxe version even though I didn't need it.

This exact same thing happened to me...I want a refund...

I got charged for deluxe version even though I didn't need it.

Hello, I was charged 79.99 taken right out of my acct,...BEFORE I even got all my info put in!!... This place is for the $$ first, then customer service!... I'm pretty sure I WONT see a penny back...I WONT file my taxes through Turbo tax, ...I've emailed every place I could find to tell them to recheck their info...and put my money back in my bank, so far, NOTHING! But I will let everyone know if they responded...or not!!

 😡😡😡😡😡😡😡😡...S. Babcock

I got charged for deluxe version even though I didn't need it.

@Sharibab  An amount of $79 is not listed as one of the TurboTax online or desktop editions.

Online - https://turbotax.intuit.com/personal-taxes/compare/online/

Desktop - https://turbotax.intuit.com/personal-taxes/cd-download/

 

Additionally, if you used one of the TurboTax online editions you were not required to pay for the online account fess until after you had completed the tax return and were in the File section of the program in Step 1.  And only then after you had reviewed the amount being charged were you asked to pay with a credit or debit card or to have the TurboTax account fees paid from the federal tax refund.

 

See this TurboTax support FAQ for reviewing your fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 

You will have to contact TurboTax support for any issues with your account.  Use the key words Billing Issue when contacting support.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

 

I got charged for deluxe version even though I didn't need it.

Was it out of your bank account OR a credit card charge?  You have to pay Turbo Tax fees by credit card.  If it came directly out of a bank account what is the description or payee on it?

I got charged for deluxe version even though I didn't need it.

It was directly out of my bank acct., by way of debit visa. Yes, it was my name, and the bank wants me to go directly to them before they will get involved....the problem is notifying them!

I got charged for deluxe version even though I didn't need it.

Do you work for turbo tax??... And are you in any authority to refund the $79.99 I was charged for getting half of my forms filled out, NEVER filed, and was Charged... ??... Then please look up my acct ,and you will see, or I'll screenshot a receipt for what turbo tax charged me...$79.99. Thanks.

I got charged for deluxe version even though I didn't need it.


@Sharibab  wrote:

Do you work for turbo tax??... And are you in any authority to refund the $79.99 I was charged for getting half of my forms filled out, NEVER filed, and was Charged... ??... Then please look up my acct ,and you will see, or I'll screenshot a receipt for what turbo tax charged me...$79.99. Thanks.


This is a TurboTax user forum so no can access your account.  As previously stated -

 

You will have to contact TurboTax support for any issues with your account.  Use the key words Billing Issue when contacting support.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

I got charged for deluxe version even though I didn't need it.

Most of us here do not work for Turbo Tax.  We are just other users like you who volunteer here.  An employee will say employee or expert or moderator by their name.

I got charged for deluxe version even though I didn't need it.

Oh and you should always assume when you enter your credit or debit card anywhere on the internet you will be charged right then.  In Turbo Tax you can pay early before you are ready to file to lock in an early price before the prices go up (usually on March 1).

Chelscola
New Member

I got charged for deluxe version even though I didn't need it.

I got charged over 200 dollars when I only committed to a very limited version of turbo tax. My tax returns were only 607 now I am only get half of that because Turbo tax charged me 270. I am very upset. 

I got charged for deluxe version even though I didn't need it.

@Chelscola If you used one of the TurboTax online editions you were not required to pay for the online account fess until after you had completed the tax return and were in the File section of the program in Step 1.  And only then after you had reviewed the amount being charged were you asked to pay with a credit or debit card or to have the TurboTax account fees paid from the federal tax refund.

 

At any time before paying you could have cleared the tax return and started over with a lower priced edition.

 

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

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