I had the same exact thing happened to me this year! I've been using TurboTax for a while and I have credit Karma so I went through that to go through TurboTax. I qualified to do it free because I only had a simple tax return with one W-2 single no dependents very basic, and as I got to the very end there was two charges of $39 each to file and at that point I just wanted to get my taxes done because I need money so I just went through with it because that was my only option. What it came down to was last year I used TurboTax filed unemployment and 1099, TurboTax apparently decided to just do my file under deluxe as it did last year because I needed to so therefore they charged me the same for this year automatically (what you think that they have this thing so accurate and it walks you through everything and knows exactly what you should and shouldn't do) it's just caught on that I didn't need deluxe especially after it approved me to be qualified for a simple one! I've been back and forth trying to get my money back beings it was 100% their fault not mine and they continue to send the same email back to me saying that it's not under their guaranteed policy fine print whatever just a bunch of BS so they don't have to pay for their wrongdoing! They want to 100% guarantee everything else but they don't want to 100% guarantee refunds for their own screw up which really has me pissed and I'm not going to use them anymore! If anyone has any information for me to go and move further with this situation could you please let me know because I'm not going to let it go! They're not just going to take almost $100 of mine after stating that it's a simple tax and qualified for free filing! I agree they lie and that's exactly what they did to me stick you at the very end!
