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You could use online software if your OS does not meet the system requirements for the desktop software for 2020.
System Requirements for 2020 for a Mac
Mac CD/Download Products
Operating Systems
RAM
Hard Disk Space
Monitor
Internet Connection
Printer
do I have to pay again for using you on line software? I bought Turbotax deluxe CD
@Peter1x wrote:
do I have to pay again for using you on line software? I bought Turbotax deluxe CD
If you cannot use the TurboTax software on your personal computer and you have purchased the software from TurboTax, request a refund. The TurboTax desktop editions and the TurboTax online editions are separate programs with different price points.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
@Peter1x Please explain. Did you purchase 2020 desktop software? Did you download/install it to your own hard drive? Did you enter the license code? If you did those things, then you do not "log in" to online TurboTax and pay again to prepare your tax return. You open up the program that is ON your own hard drive and use it.
Did you inadvertently start your return in the wrong program online instead of using the desktop software you paid for?
Partition your hard drive and install a newer version of Mac OS on the partition. Then install the 2020 TurboTax on the new partition. OS 10 (Catalina) works.
Hold the option key down at startup to choose with partition you want to use.
@Mkveseth wrote:
Partition your hard drive and install a newer version of Mac OS on the partition. Then install the 2020 TurboTax on the new partition. OS 10 (Catalina) works.
Hold the option key down at startup to choose with partition you want to use.
Catalina is not necessary. TurboTax will run just fine in Mojave (10.14) but even 10.14 cannot be installed on older Macs which is probably the posters issue
OSX 10.14 requires:
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