I am trying to free file my taxes but it insists on "Credit Karma Exclusive" pricing. How can I get the free?

[mong127700]

I filed credit karma last year and this year I seem to be forced into paying.

[TerukoL]

To switch to a cheaper TurboTax Online product, you must clear and start over. This will erase all the info you've entered so far. You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.

Please click the following links to learn more:

https://freefile.intuit.com/

How do I remove the Premium Service

How do I switch to a cheaper TurboTax Online product?

[mong127700]

No.

I wasn't able to select a level and products even after undoing all of my work.

[MichelleLO]

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues please reach out to a TurboTax representative for assistance. 

What is the TurboTax phone number?