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LJK13
New Member

How to report a bug

 
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6 Replies
MonikaK1
Employee Tax Expert

How to report a bug

If you are experiencing an issue with using TurboTax, please provide a complete explanation and the Community can help. It may just be a navigation issue or an issue with your computer, rather than an issue with TurboTax.

 

- What product are you using - Desktop or Online? which version?

- Where are you in the program when you encountered the issue, e.g. Income? Deduction? State?

- Describe what you were attempting to do and what you saw on your screen

 

Here are some troubleshooting steps to try:
 

  • Make sure the software is updated. See this help article for instructions to run a manual update.
     
  • Reboot your device.
     
  • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information. 

 

 

 If you are still having trouble after performing the steps above, you might also try:

 

  • Run the Windows System File Checker tool to repair missing or corrupted system files.
  • Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
  • Restart your computer in Selective Startup Mode, and then install TurboTax.
  • Install TurboTax on a different computer.
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LJK13
New Member

How to report a bug

This is an issue for Turbotax, not the community.  

 
My issue has to do with the California Tax on interest from a mutual fund that mostly, but not completely, invests in California municipal bonds.
 
The 1099-Div input screen clearly has me enter the percentage (or amount) of Federally exempt interest that is California exempt and requires entry of the percentage (or amount) of interest that is from other sources (and thus should be taxable to California).
 
However, the California Schedule CA is NOT showing the addition of the non-California interest into California taxable income.
 
I am using Turbotax Premier 5.0.7 on a Mac.  Updated yesterday.

How to report a bug

I'm not sure what you wrote is right.  You shouldn't need to add the non-Calif amount to California.  CA starts with the total federal amount then only subtracts the CA exempt amount.   I'm in CA too and have Vanguard Mutual Funds with both CA exempt interest and dividends with US Govt obligations.  

How to report a bug

@MonikaK1  Do we post a bug report as a reply on this thread, or on a new thread? 

DianeW777
Employee Tax Expert

How to report a bug

Yes, please post exact details of your experience so that we can determine immediate steps to resolution or possible update request.

 

@DonPayne 

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How to report a bug

In TT Home & Business, download Windows version, Federal section > Deductions > Charitable Contributions, when I want to update a past charity with the multiple amounts of cash that I gave in 2025, I cannot enter the individual amounts because the field for the Amount does not support "Add supporting details". This is important for me for record-keeping -- e.g., in case I later find another record of a donation, I want to check the date and the amount so I don't double-count or miss anything. So I click on the Form icon in upper right, which opens a Charitable Organization worksheet, which has nice tables to enter multiple donations, with date, dollar amount, and even frequency (for monthly etc. donations). So I fill out the "Detail of Money Donations Worksheet", which is automatically and correctly summarized in a higher table in the same worksheet, "Combined Amounts Worksheet". OK so far.

I click Step-by-Step icon in upper right to go back to the Step-by-Step. It returns me to the list of "Your charities and donations". On this screen, the total amount of cash is correctly displayed.  It would be better to return to the Step-by-Step detail screen for that charity, but that's relatively minor. The charity is still marked as "Needs Review", so I click the pencil icon to "review" and clear that flag.

The big problem is that on the screen "Enter your total cash donations to <charity>", the amount shown is not the total, but only the first cash donation! Which is right, the list page or this detail page? (If I go back into the form, it still reports correct amounts. If I try to correct the Step-by-Step field to reflect the total, that updates my first cash donation to what I entered, which makes the calculated total in the form incorrectly high.)

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