Firewall and virus- or spyware-protection programs protect your computer from potential harm by guarding against unauthorized actions by programs on your computer.
However, if your firewall blocks TurboTax software's internet access you won't be able to e-file, download state programs, or get the latest program updates.
In some cases, security software may misinterpret the actions of legitimate programs (like TurboTax). The security software would then block the program's internet access.
To prevent or resolve these conflicts:
- Download the latest updates from your software's support site.
- Adjust the settings or rules on your security software to allow selected programs (like TurboTax) to install and function as intended.