If you are experiencing an issue with using TurboTax, please provide a complete explanation and the Community can help. It may just be a navigation issue or an issue with your computer, rather than an issue with TurboTax.
- What product are you using - Desktop or Online? which version?
- Where are you in the program when you encountered the issue, e.g. Income? Deduction? State?
- Describe what you were attempting to do and what you saw on your screen
Here are some troubleshooting steps to try:
- Make sure the software is updated. See this help article for instructions to run a manual update.
- Reboot your device.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
If you are still having trouble after performing the steps above, you might also try:
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
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