turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

LJK13
New Member

How to report a bug

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
MonikaK1
Employee Tax Expert

How to report a bug

If you are experiencing an issue with using TurboTax, please provide a complete explanation and the Community can help. It may just be a navigation issue or an issue with your computer, rather than an issue with TurboTax.

 

- What product are you using - Desktop or Online? which version?

- Where are you in the program when you encountered the issue, e.g. Income? Deduction? State?

- Describe what you were attempting to do and what you saw on your screen

 

Here are some troubleshooting steps to try:
 

  • Make sure the software is updated. See this help article for instructions to run a manual update.
     
  • Reboot your device.
     
  • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information. 

 

 

 If you are still having trouble after performing the steps above, you might also try:

 

  • Run the Windows System File Checker tool to repair missing or corrupted system files.
  • Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
  • Restart your computer in Selective Startup Mode, and then install TurboTax.
  • Install TurboTax on a different computer.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
LJK13
New Member

How to report a bug

This is an issue for Turbotax, not the community.  

 
My issue has to do with the California Tax on interest from a mutual fund that mostly, but not completely, invests in California municipal bonds.
 
The 1099-Div input screen clearly has me enter the percentage (or amount) of Federally exempt interest that is California exempt and requires entry of the percentage (or amount) of interest that is from other sources (and thus should be taxable to California).
 
However, the California Schedule CA is NOT showing the addition of the non-California interest into California taxable income.
 
I am using Turbotax Premier 5.0.7 on a Mac.  Updated yesterday.

How to report a bug

I'm not sure what you wrote is right.  You shouldn't need to add the non-Calif amount to California.  CA starts with the total federal amount then only subtracts the CA exempt amount.   I'm in CA too and have Vanguard Mutual Funds with both CA exempt interest and dividends with US Govt obligations.  

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question