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Contact Best Buy and ask them why you cannot download it again ... you should have access for 3 years.
How to online install download to another computer ? I got a license code and can't download it. Why?
If you bought the TT program directly from Intuit :
If you need to download your program…..
https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you are an Advantage subscriber sign onto your Advantage account to download
@lexliu1888 Did you already install it from the CD on the other computer?
Well, at least Customers know the answer to this 🙂
Called TurboTax and they told me I couldn't install it on more than one machine. I told them I've done this for years, and they said NO - -the code was used, I can't. Silly rabbits.
Couldn't explain why, or why the DL doesn't show up in my account, etc. I hate that I installed it with the CD now. What a pain.
I will call again and get a new DL code from someone that knows what they are doing.
How to install my software in a different computer
You can install your TurboTax software on up to 5 different computers. Please see the below TurboTax Help Article for assistance with installing your software.
How to install TurboTax CD/Download software with license code
If you need to move your tax data file to another computer, please see: How do I move my tax data file to another computer?
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