You'll need to sign in or create an account to connect with an expert.
I accidently paid for premier without realizing what paying for (webpage was a bit unclear as the cost of purchase was hidden until after I hit submit). For my relatively simple tax situation, the free software would have been sufficient.
Can I get a refund or switch?
Please see Can I downgrade to a lower-priced version of TurboTax Online? for instructions on how to downgrade.
"Keep in mind that you won't be able to do this if you've already submitted payment or deducted the TurboTax fee from your refund."
Instructions indicate I can not longer switch, correct?
Please reach out to TurboTax Customer Support via the below link to discuss your options. Use the keywords billing issues so you get to the right person.
What is the TurboTax phone number?
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
schnelle
New Member
Kathyyy
Returning Member
jschimmer
Level 3
jiillll
New Member
dbe2022
Level 3
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.