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sujfran
New Member

How do l reach a real person when turbo tax made an error on my taxes?

 
4 Replies
rjs
Level 15
Level 15

How do l reach a real person when turbo tax made an error on my taxes?

We're all real people here.


What was the error?
What year was it for?
Have you already filed the tax return?
Was the error on your federal tax return or state? If state, what state?
How do you know it was an error? Did you get a notice from the IRS or the state?


Please give as much detail about the error as possible, including exact amounts and specific form and line numbers. But do not post any personal information or contact information. This is a public web site that anyone can view.


If you prefer to call TurboTax support, go to the following link to get a phone number to call, during the hours that customer service is open. The current hours are Monday - Friday, 5:00 a.m. - 9:00 p.m. Pacific time.


Contact Us

 

sujfran
New Member

How do l reach a real person when turbo tax made an error on my taxes?

I did not get an answer. I went round and round with the menu. It seems like the only way l could get out of the menu was to give turbo tax money, ie, sign up for a $30 upgrade! Very frustrating as l tried several days in a row. 

The snarky reply saying we are all real people here, and then STILL not getting a customer service person to help was the last straw! I will never recommend or use this service again.

rjs
Level 15
Level 15

How do l reach a real person when turbo tax made an error on my taxes?

I'm sorry. I didn't notice before that you are using TurboTax Free Edition. TurboTax does not provide telephone support for Free Edition unless you add the PLUS Help & Support package, which you have to pay for. See the FAQ at the following link for information about PLUS Help & Support.


What's included in PLUS Help & Support?

 

We will try to help you with the TurboTax error here if you answer the questions that I asked in my earlier reply above.

Puzzling
New Member

How do l reach a real person when turbo tax made an error on my taxes?

It appears that I have an error too. I used the Free Fed, Free State option but it wasn't as intuitive as I thought and no support. Turbo misclassified my pension income so that I ended up owing the state several hundred dollars. My fault for thinking Free was really Free. I'm sure it will now cost me to amend. All I can do is send a check for what I "owe" and hope the State's revenue people realize "my" error  and refund what I send them. I don't know of any other choices. If there's a better way please advise. Thanks

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