I did not get an answer. I went round and round with the menu. It seems like the only way l could get out of the menu was to give turbo tax money, ie, sign up for a $30 upgrade! Very frustrating as l tried several days in a row.
The snarky reply saying we are all real people here, and then STILL not getting a customer service person to help was the last straw! I will never recommend or use this service again.
