How do i switch from free file to the paid version of TurboTax. it is saying I no longer qualify and is not letting me procced after inputting most of my information.

[TerukoL]

To submit a feature request, please click the TurboTax contact us link below and submit the form.

https://support.turbotax.intuit.com/contact/

[olivia1]

January 2020 update -- Use this link someone else posted: https://turbotax.intuit.com/personal-taxes/online/

Make sure you're already logged into the "free IRS version" then click the link. Should prompt you to answer how you did your taxes last year, which is where you'll click "turbo tax" and it should direct you back to the IRS version then ask if you want to switch to the "free simple version" - this worked for me so hopefully it works for everyone else duped into thinking the IRS one is the one they want. 

P.S. to Turbo Tax marketing - please switch your wording because if you offer a Free IRS product AND a Free Simple Return product, people will get confused. 

[JamesG1]

Select Upgrade in the menu on the left side of the screen to upgrade or switch to a higher version of TurboTax Online. 

See here.

[dyyelaa]

Literal lifesaver - this worked for me. Thank you so much!

[LadyCali]

You are so awesome, thanks for sharing!! 😀 I kept having to clear out and the page would not change to the deluxe version, but this link works!

[twalkerva]

Thank you so much. This worked for me!

[Mario B]

Thank U, of all the other suggestion offered, this is the only ONE that worked for me!!   

[lmontesantos]

This worked great, thanks.  

[LzahnTx]

I am using the free turbo tax and don't qualify.  How can I upgrade to the turbo tax upgrade version?

[Critter]

First there are 10 different companies who offer FREE FILE thru the IRS ... so if your AGI is $69K or less then try finding one of the free programs to use ... click on the option to find a program on the IRS site :  

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Or if you wish to continue in the TT system simply go here and pick the online program you want to use then log in and your information should travel automatically ... say yes to upgrading ...  https://turbotax.intuit.com/personal-taxes/online/

[AmyC]

To use Turbo Tax with the IRS free file.

To use Turbo Tax regular online product. Here are links to help:

• Is TurboTax Free Edition right for me?
• Why do I have to upgrade from Free Edition?
• How do I clear and start over in TurboTax Online?
• How do I upgrade or switch to a higher version of TurboTax Online?
• Can I downgrade to a lower-priced version of TurboTax Online?

@LzahnTx

[gea2413]

It's not the government's "dumb rule".  Turbo Tax was exploiting their customers by charging them for a service they could access for free on the IRS website, and actively hiding that fact.  After years of Turbo Tax lobbying to keep screwing their customers, the government finally cracked down.

[Critter]

There are 10   DIY programs do the same thing if you google search them you will not be brought to the IRS site first ... so if you blame one you must blame them all ... be smarter than them ... go to the IRS site first when they open up mid January ... https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[severalmeerkats]

This is inaccurate. On the free version, there is no "upgrade" option on the left-hand menu. Please update this response with correct information. 

[DoninGA]

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@severalmeerkats wrote:

This is inaccurate. On the free version, there is no "upgrade" option on the left-hand menu. Please update this response with correct information. 

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TurboTax Free online edition for 2019 Upgrade Link -