How do I speak to a real person?

[ChondelLO]

1. Sign in to TurboTax Online if you're not already signed in.
2. Select Help (the "question mark" bubble) in the upper-right corner, and then Contact us.
3. Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).

• Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

https://ttlc.intuit.com/replies/3300041

[AprilLO]

For the easiest way of contacting someone,

• Sign in select Help at the top right of your screen, then click Contact (it will be towards the bottom)  and we’ll help you connect with an expert. 

I am including the information on specific phone numbers just in case you need them:I am including the information on specific phone numbers just in case you need them: https://ttlc.intuit.com/replies/3300041

[iloveraymundodia]

I need to know if I did everything right because it's just showing processing 

[DMarkM1]

Try signing out of TurboTax and signing back in to see if the program updates.  You should get notification from TurboTax affirming your submission and then emails from the IRS and any state tax agency of the status of your returns.  If, when you sign in, the program does not show you have filed then click "File" on the left hand menu and go through the filing interview again.

[kathyahuah]

I've  been trying to get my income tax refund for a while. I have did way and beyond  my set days. I was rejected at 

One time and had what  ever needed to be redone fixed, while I check my get my refund, it continue to say I have no information.  What is going on with  my filing. 

[CatinaT1]

To check on the status of your tax return, just log back into your Turbo Tax account. You will see the status of your tax return on the first page. 

If there is an issue with your return, follow the on screen directions to make any corrections that are needed.

[joed9343]

Need to speak with a real life person about my taxes and I have not received them in almost 2 months still says processing

[JotikaT2]

Unfortunately, we have no control over the IRS operations at this time.

The IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

Under normal circumstances, the IRS issues a lot of refunds within 21 days, but it could take longer. Please use the following link for updates on your refund.

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

[Milton641]

I am trying to figure out if y'all did the electronic filing on my return or what is going on

[DoninGA]

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@Milton641 wrote:

I am trying to figure out if y'all did the electronic filing on my return or what is going on

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Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Did you do this?

What is the status of your tax return?  Sign onto your TurboTax account and the status of the tax return will be displayed - https://myturbotax.intuit.com/

[gene chase]

i am writing to you  about my 2020 taxes see you guys did my taxes on line with me they have been all done and paid for you guys said i would have it in my account in 21 days that was a whle ago  and till this day i have not received anything in my account  it was suppose to go to my savings account or checkng never got it i paid 120$ to get it done and no response to it i am not a happy camper 

[DoninGA]

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@gene chase wrote:

i am writing to you  about my 2020 taxes see you guys did my taxes on line with me they have been all done and paid for you guys said i would have it in my account in 21 days that was a whle ago  and till this day i have not received anything in my account  it was suppose to go to my savings account or checkng never got it i paid 120$ to get it done and no response to it i am not a happy camper 

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The refund date is only an estimate based on the IRS target.  It is not a guaranteed date that is when you will receive the tax refund.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.