Get your taxes done using TurboTax

i am writing to you  about my 2020 taxes see you guys did my taxes on line with me they have been all done and paid for you guys said i would have it in my account in 21 days that was a whle ago  and till this day i have not received anything in my account  it was suppose to go to my savings account or checkng never got it i paid 120$ to get it done and no response to it i am not a happy camper