How do I remove the IP PIN option entirely from my tax return? I'm realizing I may not have gotten one at all but can't figure out how to remove the option. Help!!!

Sean Gelish · ‎February 2, 2020

Danielbcrane · ‎March 1, 2023

OPTION #1 - OPT OUT OF IP PIN ( Updated 2025 )

At the bottom of the IRS FAQ, I found that you have can OPT OUT of receiving your IP PIN.

Login in IRS..gov > Upper right click on Profile > Go to the bottom of the page to > Identity Protection PIN > Copy this years code (just in case) > then click OPT OUT > Confirm.

I was able to successfully do so and it takes 72 hours.

Q23. Can I opt-out of the IP PIN program? (updated Dec. 20, 2024)

A23. Yes, if you voluntarily joined the IP PIN program and have not been a victim of tax-related identity theft, then you may opt-out of the IP PIN program. To find out if you are eligible to opt-out, please log into your online account. If you enrolled into the program though the one-time enrollment option, you will be opted out of the program at the end of the calendar year.

8 January 2025

_ _ _ _

OPTION # 2 - RETRIEVE YOUR CURRENT IP PIN

If your return was rejected for the IP PIN, try these steps.

If you had previously created an online account and obtained an IP PIN,

Log in to ID.me until you get to the welcome page for IDme + IRS.

You may need to verify your identity again due to extended security.

Then use IRS online tool Get an IP PIN (Blue Button) to retrieve your current IP PIN.

No need to have it mailed, this service runs during tax time only I believe.

Once you have your current IP PIN go back to Turbotax and resubmit your rejected tax return.

If you do not yet have an account on IRS.gov, you will be asked to sign up for an account

and validate your identity. Register below the login part of ID.me then do the online tool above.

If you can't recover your IP PIN online, you can call [phone number removed]

(( unfortunately Turbotax removed the 1 800 I included )) Its on the How to get your IP PIN reissued

A service representative will verify your identity and mail your IP PIN to the address that appears on our files within 21 days.

View solution in original post

AlanT222 · ‎February 2, 2020

Please follow the directions below to remove the IP PIN option.

Open your return if you don't already have it open.
Inside TurboTax, search for IP PIN (don't forget the space) and then select the Jump to link in the search results.
On the Identity Protection PIN screen, answer Yes and enter your IP PIN in the space provided.
- If you need to remove the IP PIN, answer No instead.

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mishalin35 · ‎February 2, 2020

I am having the same issue as the first poster.

I followed these very same directions to remove the IP PIN, everytime I e-refile I receive an email saying my return is rejected. Why? If I am answering no to the IP PIN question is my return still being rejected.

AlanT222 · ‎February 2, 2020

Unfortunately, if you requested an IP PIN from the IRS in the past, you cannot bypass entering the PIN by selecting no. You must enter your PIN or file your return by paper.

You can retrieve your PIN from the IRS by following these instructions.

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mishalin35 · ‎February 2, 2020

I should not even be eligible for an IP PIN. I didn't file taxes last year or the previous year. On the tax return I am currently trying to file I marked that I did not file. According to the IRS in order to be eligible for an IP PIN you need to have filed taxes the year before. How can I fix something Im not suppose to be eligible for?

DonnaLO · ‎February 3, 2020

Here is help for removing the IP PIN from your return:

https://ttlc.intuit.com/community/taxes/discussion/how-do-i-remove-the-ip-pin-option-entirely-from-m...

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latrina74 · ‎April 11, 2020

i don't know my pin number or how to remove it

latrina74 · ‎April 11, 2020

i can't get in touch with the irs and yes i did file last year and will not stimulus pay

fanfare · ‎April 11, 2020

Don't confuse the IP PIN (six digits) with the self-select PIN (five digits)

If you're on the IP PIN list, the PIN is mandatory for e-File.

The self-select PIN, chosen last year, is optional.

Shefalis · ‎March 15, 2022

I am having a similar issue. I forgot my IPIN, (5digit pin). it doesn't give me an option to reset. Why has this become a mandatory step to e-File? I called IRS as well, they stated this 5 digit pin is something that's required for turbo tax, not an IRS requirement.

IF anyone knows how to reset please help. Unfortunately, I bought the disk, but I can't e-file, as I don't remember my pin.

HeatherPLO · ‎March 16, 2022

Do you mean your Self Select PIN? This PIN is 5 digits and is something you create each year that acts as a digital signature. For more details on the Self Select PIN vs the IP PIN, please see the Help Article here.

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BrittanyShim · ‎March 24, 2022

Tried to click No I don’t have a pin and nothing happens. It keeps telling me to fill out my pin and my e-file keeps getting rejected. How can I take the pin out completely??? Why can’t the system take out the pin if there is no pin

TiffanyL · ‎March 24, 2022

If your return keeps getting rejected, you can try using the help article posted below to remove the 6-digit IP Pin:

How do I add or remove my 6-digit IP PIN?

@BrittanyShim

Please let us know if this works.

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BrittanyShim · ‎March 24, 2022

This did not work. There is no trash icon to get rid of the pin. @TiffanyL

MichelleLO · ‎March 24, 2022

Please reach out to TurboTax Customer Support for further assistance with this issue.

What is the TurboTax phone number?

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How do I remove the IP PIN option entirely from my tax return? I'm realizing I may not have gotten one at all but can't figure out how to remove the option. Help!!!