How do I enter the LICENSE CODE from a CD that was purchased

[jim21745]

The box with the code was lost.

[mesquitebean]

---

@jim21745 wrote:

The box with the code was lost.

---

You didn't describe your situation.  Are you installing the software for the first time?  Or is it already installed, but when you recently ran the program is it asking you to activate again?     If it's asking you to re-activate, then you may not need the license code.  It may be due to a hardware configuration as described below.    

If it's asking you to re-activate, that can often be due to a USB drive or USB device that has changed since you installed TurboTax, such as a thumb drive, other external drive, USB printer, etc.

If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then unplug (or turn off) the USB drive/device, and then try launching the TurboTax program again. See if that solves the problem.    Or try it the other way around. i.e., if you had a USB drive/device plugged in initially when you installed TurboTax originally, but don't now, then plug that USB drive/device back in and try.

It can work both ways depending on what the system config was like at initial activation.

That happened to me one day when I forgot I had a USB thumb drive plugged in.  TurboTax asked me to reactivate, but once I removed the thumb drive, TurboTax launched normally.

Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.

Even if you are able to resolve that with a USB solution as above, you should keep the license in a safe place in case you ever need it in the future.    You apparently bought a CD, and the license code should be on the packet insert inside the box, unless you saved the packet insert somewhere separately.  I don't know if you installed your software from that CD, or if you used the option to download the software from TurboTax.  If you used the option to get the download, then the license code should also be displayed in the Downloads section of your TurboTax account.

If you end up needing to speak to TurboTax Support, use this contact form to be assigned a phone number, or it may schedule a callback.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

https://support.turbotax.intuit.com/contact

[mjpanthaki]

I threw away the CD cover so I don't have the License Code. I've already used it to file my 2020 taxes, but when I go to open the TAX file, it asks for the License Code!!

This is also a problem for all the previous versions that I had purchased. It is really disgusting that I have to waste all this time every time I need to pull up a prior year -  when I have already bought all the versions!!

Malcolm

[VolvoGirl]

Make sure your computer is the same way when you originally installed it.  Like with no flash drives plugged in or plugged in if one was.  It asked me again so I just closed the program and took out a flash drive that was plugged in and tried again.  It worked.  Or you may need to connect a flash drive or printer or something that was connected when you originally installed the program.

Or you need to call in and get a new License Code. 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Kolacek7]

The program is already downloaded to my computer, however, I do not have the activation key and it is nowhere on anything that Turbotax sent me, or amazon.  Please provide me a activation key I need to use this program. I have sent this request 5 different times now, I have used turbotax for the last 15 years in my practice, but I am seriously considering going with another tax software due to your inability to return my messages.

Wanda Kolacek

Tax Preparer

[VolvoGirl]

Amazon how to download and install your software order

https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

One user said......

I was just having this same issue, but I just figured it out. So I thought I'd share in case you are still looking for an answer. Go to Your Account; then Digital Games and Software (under Digital Content and Devices section at the bottom middle); your TurboTax purchase should show there under Downloads and Codes; the license code will be the 16 digit code next ot "Activation Key". Hope this helps!

[VolvoGirl]

Oh by the way, you can not use Turbo Tax as a tax preparer.  

You can not use the Online versions or the personal Desktop Software to prepare returns for clients.  Intuit has 2 products for tax preparers. They are Lacerte and ProSeries.  ProSeries is the least expensive. You can install ProSeries and Turbo Tax on the same computer.

Intuit Products for Tax Professionals,

https://taxpro.intuit.com

Desktop End User License Agreement

https://turbotax.intuit.com/corp/license/desktop.jsp

Scroll way down under

B Additional Terms

        2. Supplemental License Grant and Restrictions.

              C.  Additional Restrictions

You are not licensed or permitted to use the Software, or to allow the Software to be used, to prepare tax returns, schedules or worksheets on a professional or commercial basis (i.e., for a preparer's or other fee or consideration). Additionally, if you violate these terms, you agree you must indemnify and defend Intuit against any claims or lawsuits, including (without limitation) attorneys’ fees, that arise from or result from the unlicensed use of the Software on a professional or commercial basis.

[bmackn3900]

I got my Turbo Tax Business and Personal.  There was no packing slip so I cannot put in the license number.  How do I get them for both programs?   I have my order number and would like someone to contact me with the information I need. 

[VolvoGirl]

Where did you buy them?   Where is the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[DoninGA]

---

@bmackn3900 wrote:

I got my Turbo Tax Business and Personal.  There was no packing slip so I cannot put in the license number.  How do I get them for both programs?   I have my order number and would like someone to contact me with the information I need. 

---

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

[jlnielsen]

Purchased from Costco

[jlnielsen]

Costco

[MichelleLO]

The license code is printed on the front of the insert (where the CD is located) in your box purchased from Costco. 

@jlnielsen

[Kai081_]

How do I enter theLICENSE CODE from a CD that was purchased

[VolvoGirl]

Do you just get a blank box or white screen when you try to activate it?  Or are you trying to enter it into the online version? Are you trying to install the CD on Windows or Mac?   

How to activate the Desktop CD/Download program

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

Blank Activation screen in Windows

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...