How do I download the ****** product I just paid for? You guys are impossible to deal with

[VolvoGirl]

Did you buy the Desktop CD/Download program or just pay for the Online version?  You don't get a download from the Online version.

[SweetieJean · Accepted solution]

1. Go to turbotax.intuit.com. Do not sign in on this page. 
2. Select 'Products & Pricing' 
3. Then select 'Access My Downloads'. You will be prompted to log in at this point. Once you do you should see all of the downloads you have purchased. If you do not see the download, verify that you are using the account you used to purchase the download.

[SteamTrain]

SJ.....at least on my system, the Access My downloads shows up differently in Chrome vs IE 11.

In Chrome, I can do it as you indicated.

In IE 11, I actually have to go to the CD/Download selection page before I can get the download selection....but it's still not in the "Products & Pricing" menu...but it is a link right close below that
i.e... here:  <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/cd-download/">https://turbotax.intuit.com/personal-taxes/...>

However...IF I narrow the screen and get the hamburger stack and select "Products and Pricing" there, I can get the "Access my Downloads" (don't know why...maybe time to report the problem).

Perhaps direct people to the CD/download web page i posted here instead to cover all situations?

[SweetieJean]

Good idea.  IE 11 has sometimes caused issues.

[ezekiel0601]

I spoke to an expert - he was helpful but I can not download because I don't have exe.

[ezekiel0601]

I need the disc - my computer is unable to download.  PLEASE HELP

[ezekiel0601]

I NEED HELP!!!!

[ezekiel0601]

PLEASE LISTEN  I BOUGHT THE DOWNLOAD BUT I CAN NOT DOWNLOAD 

[ezekiel0601]

YOU ASKED THE SAME QUESTION OVER AND OVER

[ezekiel0601]

YOU ASKED THE SAME QUESTION OVER AND OVER  I NEED THE DISC.  CONVERSATION OVER UNLESS I GET A DISC.   I WANT A REFUND!!!!

[VolvoGirl]

What kind of computer do you have?  Here are a bunch of links.  Maybe 1 or 2 will help.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

Find your Windows Desktop download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

How to install Turbo Tax on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

If you are having trouble downloading to Windows

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

Otherwise call support again.

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632