What kind of computer do you have? Here are a bunch of links. Maybe 1 or 2 will help.
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
Find your Windows Desktop download
https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...
How to install Turbo Tax on Windows
https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...
If you are having trouble downloading to Windows
https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...
Otherwise call support again.
Contact Customer Service5am-9pm Pacific Time Monday - Sundayhttps://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
