How do I contact a turbotax representative?

[MichelleLO]

Are you referring to your tax refund? If so, to find out the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund, please visit the IRS Where's My Refund? site. 
Please also see the TurboTax FAQ When will I get my IRS refund? for more information.

@Burrito9999

[Sassy2115]

I submitted my electronics submission through Turbo Tax on Jan 20, 2021. Turbo Tax sent it to the IRS on Jan 24, 2021. The IRS accepted my 2020 return pin on Feb. 13th.

Why haven't I received my $1800 refund?

Thank you. I look forward to your quick response.

Sandra

[naquan2008]

i don't get my taxes return

[mesquitebean]

---

@Sassy2115 wrote:

I submitted my electronics submission through Turbo Tax on Jan 20, 2021. Turbo Tax sent it to the IRS on Jan 24, 2021. The IRS accepted my 2020 return pin on Feb. 13th.

Why haven't I received my $1800 refund?

Thank you. I look forward to your quick response.

---

This IRS FAQ gives some situations where it might take longer than 21 days:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Only the IRS knows what all they are doing with your return.  I'll tell you how you can speak to them below to see if you can find out any info, but there are some things you need to check first.

If you efiled, you should double-check to be sure the return was indeed efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

TIPS:

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

If the IRS tool says it is still being processed, and if it's been longer than 21 days since an efiled return was accepted, here's how to reach a live IRS agent to inquire about the delay, although they are extremely busy due to staff shortages and all the stimulus questions on top of tax-filing questions:

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[Robertctorres79]

When should I receive my taxes

[Cynthiad66]

Sorry that you are having a bad experience with the IRS.  TurboTax does not issue refunds or Stimulus checks.  TurboTax is a tax preparation platform.  If you have submitted your return to the IRS, then TurboTax is out of the picture.  IRS is forbidden to discuss your information with TurboTax because of privacy laws.  There could be several reasons why you have not received your Stimulus or refund.

But here is how you can contact the IRS.

IRS representatives can research the status of your return only if:

• It's been more than 21 days since you received your e-file acceptance notification,
• It's been more than 6 weeks since you mailed your paper return, or
• The Where's My Refund? tool directs you to contact us.

Some common issues which may extend processing times:

• Refunds from amended returns are generally issued within 16 weeks.
• If you filed an injured spouse claim, refer to Topic No. 203 for more information.
• For refund claims with an application for an individual taxpayer identification number (ITIN) attached, refer to Topic No. 857 for more information.
• If you requested a refund of tax withheld on a Form 1042-S by filing a Form 1040-NR, allow up to 6 months from the original due date of the 1040-NR return or the date you filed the 1040-NR, whichever is later, to receive any refund due.
• The IRS expects the earliest Earned Income Tax Credit and Additional Child Tax Credit related refunds to be available in taxpayer bank accounts or on debit cards the first week of March if they chose direct deposit and there are no other issues with their tax return. Taxpayers should check Where's My Refund? for their personalized refund date.

You can also refer to Topic No. 303 for a checklist of common errors made when preparing your tax return and for additional items that may delay the processing of your return.  See the link below for actual IRS article relating to refunds.

Topic 152

[kollathp]

I received a letter from NJ tax authorities.  I want to send it to you.  please send me your email address.

thanks

Pali Kollath

[kollathp]

is it free from overseas?

[EbonyA]

You will have to track it here @Robertctorres79

[ShalGuil1030]

Hello, I did all information provided and still I have no deposit on my account that I have submitted, will you please help me find out what us the issue. Thanks. This is regarding the federal return. 

[PattiF]

Here is a link that will direct you to a specialist for the version of TurboTax that you are using.

[Robertctorres79]

I filed taxes on the 23rd and haven't got nothing to eat

[ToddL99]

You appear to be asking for TurboTax assistance in speeding up your refund - unfortunately, TurboTax does not issue tax refunds and cannot speed up the refund process.

A whole lot of people are experiencing the same issue. 

If you filed your 2020 taxes and haven't received your refund, your experience is very common -  the IRS is encountering major delays in processing 2020 tax returns, and is almost impossible to reach by phone. 

The IRS Where’s My Refund? site is still the best first place to go for information. 

Why is this happening? Tax season (normally Jan 1 - Apr 15) is the busiest time of the year for the IRS. This year, they have also had to deal with major changes in the tax law, including ones that were passed retroactively in the past two weeks. They are also struggling with the same COVID workplace and workforce issues the rest of the country has encountered. 

According to  the Washington Post (Mar 12, 2021): 

Nearly 7 million tax filers are in limbo and facing substantial delays in getting refunds so far this tax filing season, as the Internal Revenue Service struggles to keep up with the demands of issuing stimulus checks and implementing myriad tax code changes from coronavirus relief packages, including the one President Biden signed this week. 

There are 6.7 million returns that have not yet been processed, more than three times the number in the same period last year, when fewer than 2 million returns faced delayed processing, IRS data shows. 

[madzie777]

Hello I need to talk to a rep

[VolvoGirl]

If you have the Free Edition it does not have phone support.  Try posting your questions here.   If you are in a paid version 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632