How can I retrieve login info from last year?

[Johnson1984]

I'm needing to get into my turbo tax account 

[ilovejerry]

I need my agi number from 2017

[Ronald Boman]

HowcanIgetacopyofmy2118file

[TerukoL]

To learn how to get a copy a of your 2018 return that you filed with TurboTax Online , please click the link below and follow the directions in the Tubo Tax FAQ.  

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-the-return-i-filed-i...  

If you need to get a copy of your return directly from the IRS, please click this link.

https://ttlc.intuit.com/community/prior-year-return/help/can-i-get-a-copy-of-my-tax-return-from-the-...  

[sharonfrye01]

I need to get a copy of my taxes from last year. how do I achieve this

[DoninGA]

---

@sharonfrye01 wrote:

I need to get a copy of my taxes from last year. how do I achieve this

---

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[sharonfrye01]

I can't get my taxes for last year and I've sent everything you asked for. If I knew this was going to be this big of a problem I wouldn't have used you the 1st time. But that will be my last time I promise you. 

[DoninGA]

---

@sharonfrye01 wrote:

I can't get my taxes for last year and I've sent everything you asked for. If I knew this was going to be this big of a problem I wouldn't have used you the 1st time. But that will be my last time I promise you. 

---

What are you talking about?  You do not Send anything to TurboTax to access a prior year tax return.

All you need to do is register a 2019 Free online edition to access the prior year returns.  You do have to sign onto the 2019 account with the exact same User ID you used for the prior year returns.

Start a Free edition 2019 account - https://turbotax.intuit.com/personal-taxes/online/

Follow these steps Exactly as shown -

To access:

1. If you haven't chosen yet, pick the product that is right for you (if you aren’t sure, select TurboTax Free Edition) when starting.
2. Follow the screens and provide some personal info.
3. When you've reached the Personal info summary screen, select Continue.
4. Select File in the left menu (this is just a step in order to register or pay, you won’t actually be filing).
5. Continue until you get to Review your order and select Start.
6. Select View payment options.
7. Register or pay for TurboTax, depending on which version you're using.
8. Go to Tax Home in the left menu.
9. Under Your tax returns & documents, go to Download/print return (PDF) (select Show if not visible).

[HelenC12]

You'll may need to do an account recovery. See Account Recovery Request for your TurboTax Account.

[JeanneLO]

If you have forgotten your TurboTax Online User ID or password please see this TurboTax FAQ to recover your account:

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...

[CarissaM]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

[JamesG1]

If you cannot log into Turbo Tax at the Sign In screen, go to I forgot my TurboTax User ID or password.

If you can log into TurboTax successfully, then you can check your account with Turbo Tax by using this link.  It will take you to Account Recovery, where you can update your information.

[jmc1940]

I am trying to start my 2019 1040 tax return.   My name and address section did not  transfer from last year (2018)  return.   What have I done wrong and how can I correct it?  

I do not want to continue until I am sure I have not lost any data.

Thank  you

Joanne Cortez

[Kelhatt]

Need to retrieve last year's return

[DoninGA]

---

@Kelhatt wrote:

Need to retrieve last year's return

---

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax